fk11 Privacy Policy

Introduction

fk11 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://fk11.pro (the "Platform"). We are committed to protecting the personal information of our users, particularly players based in Bangladesh. This Privacy Policy explains in clear terms what data we collect, the purposes for which we use it, how long we retain it, and the rights you have over your own information.

By accessing or using fk11, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Platform. This policy applies to all services offered through our website and is intended for users aged 21 and above.

Information We Collect

We collect information to operate and improve the Platform, to verify your identity, to process transactions, and to comply with applicable legal obligations. The categories below describe the types of information we may collect from you.

Account Registration Data

• Full name as it appears on your national identity document
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.), and postcode
• Username and encrypted password credentials

Identity Verification (KYC) Data

• Copy of a government-issued photo ID (National ID Card or passport)
• Proof of address documents such as utility bills or bank statements
• Selfie or live verification photograph where required
• Source of funds declaration for high-value accounts

Payment and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Partial card details (last four digits only) if Visa or Mastercard is used
• Transaction history including deposit amounts, withdrawal requests, dates, and statuses

How We Use Your Information

fk11 processes your personal data strictly for the following purposes. We do not use your data for purposes incompatible with those listed below unless we obtain your explicit consent or are required to do so by law.

• Creating and managing your fk11 player account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Verifying your identity and age to ensure compliance with the 21+ requirement
• Detecting and preventing fraud, money laundering, match-fixing, and other prohibited activities
• Sending account-related communications such as transaction confirmations, security alerts, and support responses
• Improving site performance, personalising game recommendations, and conducting internal analytics

Legal Basis for Processing

We process your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil our service agreement with you (e.g., account operation and payment processing)
• Legitimate interests — fraud prevention, security monitoring, and platform integrity maintenance
• Legal obligation — where we are required by applicable law to retain or disclose your data (e.g., KYC/AML regulations)
• Consent — where you have explicitly opted in, such as receiving promotional emails or bonus notifications

Sharing of Your Information

fk11 does not sell your personal data. We share information only in the limited circumstances described below, and always under strict data-processing agreements that bind the recipient to confidentiality obligations equivalent to our own.

Payment and Technology Partners

We share the minimum necessary transaction data with licensed payment processors, including bKash, Nagad, Rocket, and Upay, to execute your deposit and withdrawal requests. We also share technical data with our platform infrastructure and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) solely for the purpose of delivering game functionality and ensuring fair play.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, courts, or regulators where we are legally compelled to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of fk11, our users, or the public. Such disclosures will be limited to the minimum information legally required.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of fk11's business, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our Platform before your personal data becomes subject to a materially different privacy policy.

Cookies and Tracking Technologies

fk11 uses cookies and similar tracking technologies to operate essential site functions, understand how users interact with the Platform, and deliver a personalised experience. The types of cookies we use include:

• Strictly necessary cookies — required for login sessions, security tokens, and basic navigation across the site
• Performance and analytics cookies — anonymous data used to measure page load speeds, identify errors, and optimise the user experience
• Functional cookies — used to remember your preferences such as preferred language and session settings

You may disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to access your account or place bets.

Data Retention

fk11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. As a general principle, active account data is retained for the duration of your account plus a minimum period required by applicable financial and anti-money-laundering regulations.

When your data is no longer required, we will securely delete or anonymise it in accordance with industry-standard data destruction practices. If you submit a deletion request, we will action it within the timeframes permitted by applicable law, subject to any overriding retention obligations.

Data Security

fk11 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and automated monitoring for suspicious activity on player accounts.

Despite these safeguards, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, fk11 will notify affected users promptly and take all reasonable steps to contain and mitigate the breach.

Your Rights

As a user of fk11, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the details in the Contact section below. We will respond to all verified requests within 30 days.

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to suspend processing of your data in certain scenarios
• Right to data portability — you may request a structured, machine-readable export of data you provided to us
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

Please note that some rights are subject to conditions and exemptions. For example, we may be unable to delete your data if we are required to retain it under applicable financial regulations. We will always explain the reason if we are unable to fulfil a request in full.

Third-Party Services and Links

fk11 integrates with third-party game providers, payment gateways, and analytics services. Where these third parties process your data on our behalf, they do so under data-processing agreements that impose strict confidentiality and security obligations. We are not responsible for the independent data-handling practices of any external services outside our direct contractual control.

Our Platform may occasionally display content that references or describes external services in an informational capacity. fk11 does not endorse any external entity and has no control over the data practices of third-party operators outside our Platform.

Minors and Age Restrictions

fk11 is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. All account registrations require age verification, and accounts found to belong to users under 21 will be immediately suspended and all associated funds returned after full KYC review. If you believe a minor has registered on our Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

fk11 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last updated' date at the top of this page and, where appropriate, notify you by email or via a prominent notice on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Your continued use of fk11 after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you must stop using the Platform and may request deletion of your account data by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fk11 handles your personal data, please reach out to our dedicated privacy team. We are available 24 hours a day, 7 days a week, and we take every privacy inquiry seriously.

Email: [email protected] — Please include your registered username and a description of your request so we can respond efficiently.